| Price Per Page | HIPAA Compliance | Secure Fax Transmission | Inbuilt eSignature | Fax API | |
| MetroFax | 2¢ | No | Yes | No | Yes |
| Nextiva | 3¢ | Yes | Yes | Yes | No |
Nextiva provides HIPAA-compliant virtual faxing through their vFax service, accessible via tailored plans. With this service, users can securely send and receive faxes using the vFax portal, ensuring data privacy and compliance.
In contrast, MetroFax does not explicitly state its compliance with the Health Insurance Portability and Accountability Act (HIPAA), leaving uncertainties about whether its services meet HIPAA requirements.
Nextiva provides three pricing tiers for its faxing services. The Essential plan is priced at $18.95 per user per month, offering unlimited internet faxing. For additional features like mobile and desktop SMS/MMS, you can choose the Professional plan at $22.95 per month. The Enterprise plan, available for $32.95 monthly, includes voicemail transcription and Single Sign-On (SSO).
MetroFax offers a budget-friendly starting plan at just $9.96 per month, with a monthly limit on fax pages. Its entry-level plan allows faxing of up to 500 pages. Additionally, its Professional plan, priced at $31.63 per month, is ideal for businesses with higher faxing needs.
Nextiva’s admin portal offers a unified interface for managing and customizing cloud communications. Their network boasts eight strategically placed points and robust data centers, guaranteeing 99.999% uptime for a smooth user experience.
MetroFax’s drawback is its outdated web interface. Despite offering a straightforward online faxing service, the unattractive design and absence of modern features might give users pause. This could be discouraging for individuals who value a visually appealing and intuitive online faxing experience.
Nextiva vFax exclusively supports faxing via its admin portal but lacks integration capabilities with third-party services and apps. In contrast, its VoIP solutions seamlessly integrate widely used tools such as Outlook, Salesforce, and Zoho.
As for MetroFax, while it offers API support, it’s essential to note its geographical limitations. This fax service restricts its faxing capabilities to the US and Canada. Therefore, if your business operates internationally or caters to a global customer base, it may not align with your faxing needs.
Nextiva uses SignNow, an integrated eSignature solution that simplifies adding digital signatures to documents. Also, it seamlessly connects with widely used CRM software like Nextiva CRM, streamlining routine paperwork tasks.
MetroFax, on the other hand, lacks eSignature capabilities. If you require legally binding digital signatures on your faxed documents, you must utilize a separate third-party digital signature tool like Fill.
Nextiva allows its users to send fax broadcasts, but keep in mind that international faxing is not supported. Also, if you plan to send faxes to six or more recipients simultaneously, you must adhere to its Acceptable Use Policy (AUP).
MetroFax allows its users to send faxes to multiple recipients through email or its online dashboard.
Nextiva prioritizes communication security through Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption. These encryption methods collaborate to maintain the safety of all faxes transmitted and received via their platform, preventing unauthorized access.
MetroFax’s secure fax servers boast exceptional uptime, guaranteeing reliable faxing experiences devoid of interruptions. Sensitive information is sent and received through encrypted channels, providing an extra layer of protection.
In terms of security, both providers prioritize data protection. Nextiva employs TLS and SRTP encryption, ensuring secure fax transmissions. However, it stands out by offering HIPAA-compliant faxing through its vFax service, which is essential for safeguarding sensitive healthcare information. In contrast, MetroFax, while emphasizing secure channels, doesn’t explicitly state its HIPAA compliance, potentially making it less suitable for faxing healthcare documents.
Regarding user experience, Nextiva provides a reliable admin portal and high uptime due to its strategic network placement. On the other hand, MetroFax’s dated interface may impact user satisfaction. It’s also worth noting that its developer API only works if you’re faxing in Canada or the US. These limitations could affect businesses requiring broader faxing capabilities. Ultimately, your choice will depend on specific needs.
Send up to 1000 pages of HIPAA compliant faxes for just $25 monthly with other flexible plans.
Streamline communication and reach a wider audience through personalized fax campaigns.
Eliminate potential confusion or frustration with an intuitive and easy-to-navigate user dashboard.
“I would definitely recommend them”
“For Medicals”
““iFax has helped us make that transition into a paperless reality. Ifax support is always kind and fast to respond to my emails.”
“It was cheaper compared to other providers, the ease of use and very intuitive design and the reliability of the faxes being sent. My team and I always get great support from the team whenever an issue needs to be dealt with.”
No it is not. MetroFax is yet to state its compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Yes, Nextiva provides HIPAA-compliant virtual faxing through their vFax service, that you can access through its tailored plans.
MetroFax has 3 plans. The Starter plan is budget friendly with monthly limit on fax pages at $9.96 monthly. Its entry-level plan allows faxing of up to 500 pages for $14 monthly. Its Professional plan, priced at $31.63 per month, is ideal for businesses with higher faxing needs. A free trial of Metrofax is also available.
