The AT&T copper retirement is projected to be completed by 2029, implying that its remaining customers using copper lines for landline and internet services will need to migrate to fiber or wireless internet. The move is part of AT&T’s plan to modernize its services.
Here’s everything you need to know about the switch.
Why Is AT&T Retiring Copper Phone Lines
AT&T is retiring its copper network because it is inefficient compared to its modern fiber network. Maintaining copper lines costs AT&T $6 billion annually, yet only 5% of their customers use them. They are expensive because wire centers across the state must be operated to serve the few who still use them.
Copper lines also take a long time to repair compared to fiber lines. Fiber optic lines can be restored within 4 to 5 hours, while copper lines can take days. That’s because copper wires are encased in paper (or sometimes lead), which takes time to dry.
Another maintenance challenge is finding qualified technicians to repair these copper wires. Only a handful of people know about copper wire maintenance, which is a skill in short supply.
Besides, fiber optics offer multiple advantages over copper lines. They provide faster internet connectivity and clearer communications, which will help AT&T meet its customer promise of always-on connections.
For areas where fiber optics isn’t economical to provide, AT&T will provide wireless service.
Related Read: Copper Switch Off Explained
AT&T Copper Network Retirement Implications
Consumers affected by AT&T copper retirement must switch to AT&T’s fiber plans. AT&T will notify them when a technician will visit their homes to replace existing equipment with new ones.
The change will affect all devices that connect to AT&T copper internet, including smart devices, alarm systems, medical security systems, fax machines, and landlines. The installation is free; consumers can stay in their current plans without extra charges.
While most things will feel the same, the biggest change you’d have to make as a consumer is to provide a backup power supply for your devices. Unlike copper phone lines, fiber optic connections don’t work when there’s a power outage. Fiber cables rely on your home’s electrical connection, so you won’t be able to use the devices connected to them when the power’s out. For this purpose, you’ll need backup batteries like UPS for your CCTVs, phone handsets, alarm systems, etc.
AT&T’s copper retirement will happen in two phases. Phase 1 will happen in areas where AT&T doesn’t plan to build a fiber network. Instead, these areas will be served using AT&T Phone Advanced, fixed wireless, or satellite networks. This phase will be completed by the end of 2027.
Meanwhile, Phase 2 will focus on areas where AT&T plans to build a fiber network. The company will use a fiber connection to serve landline and DSL consumers in the area. This phase is expected to be completed by 2029.
Guide for AT&T Consumers and Businesses
If you’re one of the customers affected by the AT&T copper transition, you should stay informed and monitor AT&T’s announcements regarding copper retirement in your area. You can also follow FCC updates or regional notices about infrastructure changes.
For instance, AT&T recently announced that it’s launching AT&T Phone Advanced, a phone that works just like a traditional landline and comes with many familiar services (such as faxing) but is connected to its wireless network. AT&T designed this product to meet the FCC’s criteria as a sufficient replacement for a traditional phone service.
AT&T also announced that it will stop honoring long-time contracts with enterprise customers, so even businesses must migrate to their fiber optic network. However, if you live in California, you might be able to retain your copper line connection. The state is exempted from AT&T’s copper retirement plans since the company is still negotiating its plans for the state with the FCC.
Here are several steps for affected consumers to help you prepare for this inevitable event.
For business owners
- Audit your current infrastructure and review your telecom setup. This includes phone systems, internet services, and any dependencies on copper lines such as alarms, fax machines, or POS systems.
- Collaborate with IT teams or consultants to identify fiber-ready solutions. You should plan for upgrades by checking for compatibility with existing systems and software.
- Contact AT&T or other providers to understand available plans, pricing, and timelines. With AT&T landlines going away, you can explore alternatives to your current plan, such as bundled solutions.
- During the transition, ensure uninterrupted operations for critical systems like security, customer communication, and remote access to maintain business continuity. Once the new network is installed, check it for stability and performance.
- Budget for the transition by accounting for potential costs such as new hardware, installation fees, or temporary downtime. Check AT&T for any rebates they might offer to offset this cost.
For residential customers
- Understand the changes by contacting your local AT&T provider to learn their timeline and available alternatives.
- Identify whether your internet, phone, or other services are copper-based since the transition will affect these services.
- Explore alternatives by checking other fiber optic services in your area. If fiber is unavailable, inquire about other options, such as wireless or satellite internet. For digital communication, you can also consider VoIP phones.
- Upgrade your equipment and ensure it’s compatible with new technology. If necessary, purchase or lease new equipment.
- Schedule a convenient time for fiber installation to minimize disruption. AT&T requires at least one adult to be present for the entire duration of the installation, which can last from 2 to 4 hours.
The AT&T copper network retirement is a significant step towards modernizing the US’s communication infrastructure. Despite temporary inconveniences, this transition benefits consumers with faster and more reliable voice and data services.
