| Price per page | HIPAA Compliance | eSign on Fax | Fax OCR | Fax API | |
| WestFax | 3¢ | Yes | No | Yes | Yes |
| CocoFax | 5¢ | Yes | No | No | Yes |
WestFax pricing per page ranges from $0.03 for its HIPAA-enabled plans and $0.02 for its non-HIPAA plans. CocoFax is more expensive unless you pay annually. The Lite plan, paid annually, is the cheapest choice for those who only need to fax occasionally.
Also, same-tiered plans from both fax providers offer different features. For instance, WestFax includes Print to Fax driver and HIPAA compliance in its HIPAA Basic plan, while CocoFax Lite is not HIPAA-compliant.
If you are reviewing WestFax plan-wise, you will be happy to know it offers four HIPAA-enabled monthly plans:
It also has non-HIPAA monthly plans:
Meanwhile, CocoFax has five monthly plans:
Cocofax offers huge discounts if you choose to pay annually.
With Cocofax, however, only those subscribed to professional plans (e.g., Premium, Business) can enter into a Business Associate Agreement (BAA) and have the fax service’s Advanced Control features enabled in their administrative accounts.
As for Westfax, it has plans solely intended for HIPAA-compliant faxing. These plans are separate from its standard business fax offerings. Plus, all its plans include a Print to Fax software, making it possible to fax directly from any application that can print.
CocoFax stores data in Swiss data centers, encrypts documents using 256-bit AES encryption, and regularly tests its platform for bugs and vulnerabilities. Its mobile app is also secured with two-factor authentication (2FA) and biometric security. To protect against common threats on the web, it uses firewalls and DDoS protection.
As a CocoFax alternative, WestFax offers comparable security. It uses AES 256-bit and TLS 1.3 encryption to protect your faxes in storage and transit. While all its plans enable HIPAA compliance, its Enterprise includes upgraded security features such as security routing tools, secure FTP access, PGP security, and data housed in ISO/IEC 27001 certified data centers.
CocoFax lets you fax directly from G Suite, Slack, Chrome, and Microsoft. It also offers a fax API so you can integrate faxing with your current software.
WestFax is the better alternative to CocoFax if you need to fax using multifunctional printers (MFPs), Epic EHR, and apps other than G Suite, Slack, Chrome, or Microsoft. It uses the WestFax print driver to let you fax via any app that supports print. You can also configure the API to fax using your current software.
With CocoFax, however, you can integrate CocoSign, its dedicated application for creating and collecting electronic signatures. Still, the app works as a standalone product, so you’ll need a separate subscription to use it alongside CocoFax.
WestFax Enterprise includes OCR technology, which identifies text within images and transforms it into editable text. This allows you to search and extract data from medical documents, reducing errors in manual data entry.
CocoFax doesn’t include an OCR feature in any of its plans.
Both WestFax and CocoFax include one toll-free or local number in their plans. Fax number porting is also available for all WestFax plans, whereas CocoFax only includes number porting in Premium or Enterprise.
WestFax integrates with Epic, a leading electronic health record system. You can fax directly from the Epic platform, which utilizes Epic Print Services (EPS) to route your faxes to WestFax securely. Using AI, the fax service routes faxes to the carrier. You can also use the API to integrate WestFax with other EHR software.
Meanwhile, CocoFax also offers an API that can be readily integrated with EMR and EHR systems. However, you still need to configure it for faxing via Epic.
While both Cocofax and WestFax offer reliable internet fax and prioritize security, they differ significantly in their approach and features. Cocofax is a cloud-based solution that reserves its BAA and number porting services for professional plan holders. Meanwhile, WestFax allows faxing via MFP. It also offers four HIPAA-enabled plans and number porting for all subscribers, providing flexibility to users with diverse needs and preferences.
iFax is the better alternative to
WestFax and CocoFax
iFax offers the cheapest HIPAA fax solution, starting at $0.01 per page and plans starting at $8.33 monthly.
Enjoy a convenient faxing experience with features like auto-fax routing, eSignatures, fax annotation, and more.
iFax integrates with any EHR system via its powerful API and up to 6000 apps through Zapier.
“Cloud-Based Faxing”
“It was cheaper compared to other providers, the ease of use and very intuitive design and the reliability of the faxes being sent. My team and I always get great support from the team whenever an issue needs to be dealt with.”
“I compared the most popular online fax services iFax is overall the best value and feature rich!”
“Great customer service! The Google Workspace integration has been great for our organization. Everyone likes it compared to our previous service.”
