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FAQ

Investigate the charges that you see on your bank, credit card, debit card, or mobile billing statement.

  1. Identify if the charge is for a new or an existing active subscription made through our web app
    Click here to log in to our web app and verify your subscription status. Don't see an active subscription? Make sure you are logging in with your correct login information. Sometimes, you might have subscribed using a different or old email address, make sure you are using the correct one. If you want to cancel your subscription, click here to know more. If you want to process a refund, you can reach out to our support team by sending an email to support@ifaxapp.com.
  2. Identify if the charge is from an in-app purchase or subscription through Apple, Google, or Windows. If the purchase was made through an in-app purchase, you need to login into your application store and manage your purchases and subscriptions directly through them. Want to know how to cancel your subscriptions? Click here. If you would like to process a refund, you have to do this directly with the application store yourself, check out the links below to know more:  Apple in-app purchase: https://support.apple.com/en-us/HT204084

    Google in-app purchase: https://support.google.com/googleplay/answer/2479637

    Windows in-app purchase: https://support.microsoft.com/en-us/account-billing/returning-items-you-bought-from-microsoft-store-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b

  3. Check payment receipts If you are still uncertain about the charges you see in your statements, try to search your email for payment receipts to get more information about your charges.
  4. Contact support If you have followed the steps above and are still having problems, contact our support team by sending an email to support@ifaxapp.com.

Contact iFax Support to close your account or to delete your application data: https://www.ifaxapp.com/support

iFax is the most secure way to transmit documents online or through a mobile app. As privacy and security are of paramount importance, iFax uses military-grade 258-bit AES encryption for every fax sent and received. iFax is in full compliance of HIPAA and GLBA regulations.

iFax offers three plans: Free, Plus, and Professional. For more information about these plans, visit https://www.ifaxapp.com/pricing/

When creating fax, ensure that fonts are clear and dark and that the background is white. If you are photographing a document, make sure to properly focus the camera so that the text is crisp. Taking a photo in a bright room will help to achieve optimal clarity. Only fax text documents, not photos or pictures.

You can also select "HD" in the fax settings for the highest quality fax we can deliver image wise.

FAQ

Please follow these steps for sending a fax:

  1. Enter the recipient fax number
  2. Fill any details on the cover page
  3. Attach or scan a document
  4. Send

Note: You will need credits or an outbound subscription to send faxes.

Please follow the below steps:

iOS: Settings -> Log in/ Register.

macOS: Click on the iFax icon at the top-left corner of the task-bar -> Preferences -> Account -> Login/Register

Android: Menu -> Login/SignUp

Windows: Settings -> IfaxID -> SignIn/SignUp

Web App: iFax Web -> Click on the profile icon -> Enter email address to Login/SignUp

Please note that if you are not logged in while making the purchase, your purchase is linked to the device used. You will then just need to Log in/Register to your account on the same device to assign your purchase to your account.

Currently, we do not provide an option to modify a fax number.

You will not need an incoming fax number subscription to send faxes. You will only need credits to send your fax.

You can delete a draft through below steps depending upon the application you are using:

iOS:
Swipe to left on the draft that you wish to delete and you will receive the option to delete the draft.

macOS:
Right-click on the draft that you wish to delete to receive the option to delete the draft.

Android:
To delete a draft, long-press on the draft and you will receive the option to delete it.

Windows:
Right-click on the draft that you wish to delete to receive the option to delete the draft.

You can send a fax without the cover page.
Just click on the edit icon at the top right corner of the cover page and selecting "Remove".

You will need to change the notification settings to receive your faxes as an attachment with your email.

Please make sure that you are logged in to the application. You can change notification settings by following steps:

iOS: Open Application -> Settings -> Notification settings -> Here you will get the option to change notifications.

macOS: Open Application -> Click on the ifax logo at the top left corner -> Preferences -> General -> Notification -> Reset the notification to receive the additional options.

Android: Open application -> Open Menu -> Notifications -> Select the toggle button for Attach Fax to Email as ON to receive your faxes as an email attachment.

Windows: Open Application -> Settings -> Notification -> Here you will get the option to change notifications.

Just click on the fax and tap on the edit button. You will be able to edit and resend the fax.

You'll need to get a fax number and share your fax number with your contacts to receive a fax. You will get a fax push and email notification for each new fax. You can view faxes anytime from iFax.

You will be able to see a delivered stamp below your fax once the fax is delivered successfully. You will also receive a push notification and an optional email upon successful delivery.

Failed delivery of faxes can be caused by either of two reasons: the recipient's number is unallocated/invalid, or the recipient line is busy.

Five attempts.

You may whitelist the following IP addresses:

  • 34.209.82.4
  • 52.24.47.76 

Yes, you can. To do so, simply follow the instructions below:

  • Go to Settings
  • Click on Team & SSO
  • Click on the kebab icon at the most right of a user row and select "edit"
  • Under the "Assigned Fax Numbers" drop-down, select the number that you want to assign to this user
  • Click on save
  • Repeat across all users

You can cancel your subscription with the specific payment platform:

Didn’t find an answer to your questions?
Check out our help center.

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