On top of landlines and cellular networks, businesses can now use VoIP (Voice over Internet Protocol) to make and receive client calls. This modern communications technology offers convenience and cost efficiency, allowing companies to set up a complete phone system using existing desktop or mobile equipment.
Still, it must abide by HIPAA requirements, especially if you intend to use it in a healthcare setting.
Top 6 HIPAA-Compliant VoIP Service Providers:
Importance of HIPAA Compliance in VoIP Services
HIPAA-compliant VoIP systems store and transmit PHI while preventing data privacy and security risks. Adhering to privacy and security standards ensures sensitive patient information remains protected.
A VoIP solution that enables HIPAA compliance promotes efficient communication while prioritizing patient safety. It allows healthcare providers to securely connect and follow up with patients through calls, minimizing the risks of spoofing and scams. More importantly, a secure VoIP service makes it easier to share protected health information (PHI) internally while maintaining confidentiality.
Let’s take a look at these five HIPAA-compliant VoIP solutions:
1. iFax
Beyond its reliable faxing capabilities, iFax can make HIPAA-compliant VoIP calls. Our comprehensive communications platform can sign a Business Associate Agreement (BAA) for free upon request, which further attests to its willingness and ability to protect PHI in line with the standards set by the Health Insurance Portability and Accountability Act.
Key features:
- Enterprise-grade encryption
- Voice over IP calling
- Secure text messaging
- Audit trails
- HIPAA-compliant faxing
- Fax automation
2. RingCentral
RingCentral offers reliable and high-quality cloud VoIP phone service that healthcare providers can use to respond to patients. With a user-friendly mobile app, you can easily make calls and send messages regardless of location. Its call-routing feature also helps streamline communications, ensuring accessibility at any time of the day.
Key features:
- Interactive Voice Response (IVR)
- SMS and MMS
- Auto call recording
- Unlimited domestic calls
- Advanced call monitoring
- Internet fax
3. Nextiva
Nextiva is another cloud-based VoIP virtual phone system offering video conferencing, text messaging, and VoIP service within one business conversation platform. With it, teams and colleagues can collaborate anytime and anywhere without hassle.
Key features:
- Three-way calling
- HD VoIP phone service
- Click-to-dial feature
- Unlimited faxing
- VoIP caller ID
4. RingRX
Healthcare professionals seeking a HIPAA-compliant phone system can opt for RingRX’s all-in-one communication solution. The Voice over IP service offers calls, texts, and fax services. It also has a desktop portal for customizing your account preferences, such as when you need to access and enable its API.
Key features:
- Voicemail transcription
- HIPAA-compliant voicemail box
- Team and patient texting
- Virtual receptionist
- Call recording
5. Phone.com
Built for medical providers and small businesses, Phone.com offers HIPAA-compliant VoIP services such as call recording and voice transcription. Its desktop dashboard lets you communicate with patients immediately using your existing mobile device or PC. There’s no complicated setup or additional hardware needed.
Best features:
- Conversational text messaging
- Voicemail transcription and voicemail to email
- Live receptionist
- Network and WiFi calls
- Fax from phone
6. Mitel MiCloud Connect
MiCloud Connect is an all-in-one cloud-based communications system offering hassle-free hosted VoIP phone service and contact center solutions. It lets you embed calls and patient histories with a built-in VPN and standard private branch exchange (PBX) call features that work on any device.
Best features:
- Phone management and routing
- Instant messaging
- Voicemail transcription
- On-demand call recording and handling
- Audio and videoconferencing with web sharing
Key Features of HIPAA-Compliant VoIP Systems
When choosing a HIPAA-compliant VoIP provider, here are the essential features you should watch out for:
- EHR integration: The best HIPAA-compliant VoIP can seamlessly integrate with other software applications and other patient management tools for more efficiency.
- Encryption: Every call recording and voicemail with PHI should have strong encryption protocols like TLS and SRTP to protect data from being accessed by unauthorized entities.
- Role-based access: Manage who can access the VoIP accounts using unique passcodes and multi-factor authentication (MFA).
- Audit logs: Tracks every login and call activity, keeping records of critical data such as timestamps and caller IDs. This way, it’s easier to trace suspicious activities and block any hacking attempts.
- Signed BAAs: The VoIP solution must be willing to sign a Business Associate Agreement (BAA) to ensure transparency and responsibility between the covered entity and the service provider.
- Retention policies: Your choice of VoIP service must have policies in place dictating the length or retention period of call logs and phone recordings in compliance with HIPAA’s privacy and security rules.
Elevate Call Quality With iFax’s VoIP
A good and reliable VoIP system ensures high-quality calls and uninterrupted communication.
iFax’s VoIP phone solution ensures every call made is free of disruptions. Our cloud-hosted communication platform also complies with industry regulations such as HIPAA, ensuring each call abides by the standards set to safeguard PHI.
With iFax, you can rely on every call to connect securely.
Experience it firsthand. Request a demo now or select a plan.
